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Objectives

• This programme aims to enable participants to achieve the following objectives: 
  • Work effectively with the fundamentals of accounts receivable, financial
  • Accounting and working capital optimisation
  • Understand and apply the fundamentals of Accounts Receivable systems
  • Review and comment on collection methods and cash management
  • Analyse the need to incorporate risk and uncertainty in to accounts receivable analysis
  • Identify best practice across all industries

The Delegates

• Finance Executives and Professionals.
• Accountants
• Accounts Receivable Managers.
• Accounts Receivable Supervisors.
• Accounts Receivable Personnel.
• Others who are working within accounts receivable process or who wish to develop a practical toolkit to complement their existing professional or technical skills .

Contents

• Introduction and course overview.
• An introduction to Accounts Receivable
  • Working Capital and Cash Management
  • Understanding “the cost of credit”
  • The ‘order to cash’ process
  • Understanding “risk” in “credit”
  • Accounts Receivable and effective customer service
  • Identifying under-performing areas to increase customer satisfaction
• Customers and trading terms
  • Terms of trading
  • Tools and techniques of financial analysis: ratios; trends; common size analysis
  • The best performance measure – cash or profit?
  • Financial distress and the Altman’s Z score-type analyses
  • Trend analysis
  • Value added analysis of financial statement
• Developing effective strategies to maximise cash collection
  • Identifying effective “pre-delinquency” collection campaigns
  • Defining “post-delinquency” activities
  • Customer sensitive collection strategies
  • Collection techniques and letter cycles
  • Appropriate internal and external escalation steps
  • Using work flow management to maximize collector performance
• Practical collection tools and techniques
  • Eliminating barriers to payment
  • Recognizing excuses and delaying tactics
  • Providing solutions to non-payment
  • Telephone collection techniques
  • Negotiation skills for successful collections
  • Building relationships with customers
• Managing the Receivables Ledger
  • Developing effective internal relationships to maximize performance
  • Setting targets and tracking performance
  • Managing information that dazzles
  • Defining meaningful KPI’s
  • Latest Developments in Accounts Receivable

The Discount

10% in case of Three P. (or more)