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Objectives

• This course is designed to enable secretaries/office managers to improve their skills portfolio and to make them an indispensable part of their companies’ management team.
• Secretaries and office managers, have a crucial role to play in contributing towards the effectiveness of an organization.
• This innovative course is designed to give participants an understanding and appreciation of the role and scope of the function.
• It will also to help them develop the knowledge and skills required to enhance their contribution and effectiveness.
• Identify the key components within the job role of the Office Manager/ Executive Assistant / PA .
• Practice the techniques and skills demonstrated on the event.
• Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions .
• Build an approach that suits their own individual style and workplace

The Delegates

• Office Administrators
• Office Professionals
• Supervisors of clerical and administrative staff
• Executive Secretaries
• Personal Assistants Course

Contents

• Introduction and course overview.
• The Office Manager / Executive Assistant role: an Overview :
  • Identifying common issues and challenges
  • Setting Personal objectives
  • What makes you indispensable?
  • Proactive versus passive Support
• Setting and Meeting Objectives :
  • Planning skills
  • Project management approaches for support staff
  • Managing time
  • Strategies for managing change
  • Identifying and dealing with Pressure Points
  • Implementing Action Plans
• Resource and Team Management :
  • Allocating human resource to tasks and projects
  • Monitoring performance team and self
  • Team Appraisals and Reviews
  • Embedding a new team member effectively
  • Managing team issues
  • Coaching techniques
  • Disciplinary issues
  • Prioritisation approaches and techniques
• Communications :
  • Improving communications within an existing team
  • Oral and listening skills
  • Reporting to Management
  • Negotiation skills and techniques
  • Managing difficult people
  • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
  • Can you say No?
• The Working Day :
  • Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week
  • Identifying an approach and style that suits you as an individual
  • Reporting to Management presentation and negotiation techniques
  • Personal Action Plan

Course summary.

The Discount

10% in case of Three P. (or more)