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Objectives

• By the end of this Course participants will be able to:
• Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace.
• Become more confident
• Become more proactive
• Communicate more confidently and effectively with your manager, colleagues and other departments
• Deal with the difficulties and pressures of working in a modern office.
• Priorities between urgent and important tasks
• Plan, organize and manage time more effectively
• Present yourself more confidently and efficiently
• Write, email and use the phone more professionally and effectively.

The Delegates

• Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management.
• It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.
• The course is targeted at:
• Office Administrators
• Office Professionals
• Supervisors of clerical and administrative staff
• Executive Secretaries
• Personal Assistants C

Contents

• Introduction and Course overview.
• Setting the scene, assessing existing skills, Time Management
• General introduction
• Assessing prior skills and knowledge
• Competencies required
• Perceptions, attitudes and beliefs
• Learning Styles/Thinking Styles
• Time management skills
• Time Management Group Activity
• Video on time management
• Organising and Planning
• Managing workflow
• Techniques for organising and planning – brainstorming, SWOT analysis.
• Goal setting, setting SMART objectives
• Group Activity
• Mind Mapping
• Video
• Group Activity – mind mapping exercise
• Managing meetings
• Communication Skills
• Understanding Assertiveness
• Group Activity on assertiveness
• Listening and questioning skills
• Group activity on listening effectively
• Body Language
• Group activity on body language
• Team working
• Conflict management
• Dealing with difficult people
• Managing upwards
• Stress management
• Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
• Presentation skills
• Telephone skills
• Writing skills
• Email etiquette
• Presentation skills
• Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
• Review of the week
• Coaching and Counseling :
• Making performance management a positive work task
• Paraphrasing
• Making Suggestions
• Giving Advice
• Demonstrating
• Instructing
• Counseling Style Inventory

Course summary .

The Discount

10% in case of Three P. (or more)