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Objectives

• Develop the skills and attributes of a first class office professional and make a greater contribution to your manager/team
• Become more confident in using your initiative
• Become more proactive
• Communicate confidently and effectively with your manager, colleagues and other departments.
• Deal with the difficulties and pressures of working for more than one person.
• Prioritise between urgent and important tasks.
• Plan, organise and manage your time more effectively.
• Write professional correspondence with less instruction.

The Delegates

All office personnel would find this Course highly beneficial, including administrators, PA’s and secretaries.

Contents

• Supporting your Manager/Department/Team

• • How you and your Manager can work together to build a team
  • Balancing the demands of more than one Manager
  • Prioritising your workload and being flexible when priorities change

• Communicating

• • Communicating face to face with confidence
  • Projecting a confident and professional image
  • Effective listening skills

• Organisation and Time Management

• • The four principal considerations of the office professional
  • Establishing effective procedures and organising diaries and follow up
  • Managing your time effectively and avoiding time stealers
  • Organising meetings and key tips
  • Working remotely under your own initiative

• Writing clearly and concisely

• • Writing effectively from brief instructions
  • Writing on behalf of others
  • Avoiding common mistakes

• Personal Development

• • Formulating an action plan

Course summary.

The Discount

10% in case of Three P. (or more)