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Objectives

• Benchmarking is a proven tool used to drive strategic and operational improvement, and identify and validate internal and external best practices.
• This course introduces the latest benchmarking approaches and the skills, tools, and techniques necessary to conduct benchmarking initiatives .

• • Define benchmarking as it relates to your organization
  • Prioritize the key business processes your organization needs to benchmark
  • Plan a benchmarking project that includes process documentation and key performance indicators
  • Understand how secondary research supports your selection of best-practice organizations
  • Develop a data-collection plan that will allow maximum learning from select best-practice organizations
  • Learn effective site-visit techniques.

The Delegates

Members of senior management – management development managers
Planning Managers – Quality Managers – And all those interested in the subject of the course .

Contents

• Introduction and course overview.
• Benchmarking: What Is It?

• • Explain what benchmarking is, what it can help accomplish, and ways it can be applied
  • Learn about the benchmarking model

• Getting Started: The Strategic Level

• • The big picture
  • Identify customers

• Critical success factors
• Measure level of satisfaction

• • Process Classification FrameworkSM

• Core-process ranking
• Criteria testing

• Planning the Study

• • Assembling a benchmarking team

• Team selection criteria and structure
• Roles and responsibilities

• • Understanding and documenting the process

• Process flow
• Relationship map
• Cross-functional process map

• • Measuring your process performance

• Four types of measures
• Developing a family of measures

• • Scoping the study

• Determining improvement opportunities
• Other tools and techniques

• • Developing a project plan
  • Developing a data collection plan
  • Case study activity

• Collecting Information

• • Strategy for data collection
  • Secondary research overview

• Sources of data and steps
• Secondary research logic
• Assessing partners’ information
• Partner profile
• Contacting and screening

• • Data collection instruments

• Screening survey
• Detailed questionnaire
• Site visit objectives

• • Helpful hints for your site visit
  • Case study activity

• Analyzing Data

• • Analysis pitfalls
  • Normalizing data

• Comparing metrics
• Normalizing data activity
• Examining relationships
• Gap analysis

• • Formulating implementation strategy

• Cost-benefit analysis
• Types of costs

• • The final report

• Report format

• • Case study activity

• Adapting and Improving

• • Continuous improvement model

• Implementation road map

• • Pilot the study

• Measure
• Monitor

• • Critical path method
  • Contingency planning
  • Recalibrate and recycle
  • Case study activity

• Legal and Ethical Issues

• • Behavioral choices
  • Code of conduct overview

• Purpose
• Conscience-raising questions
• Preamble/Code of conduct
• Good, bad, and questionable practices

• Code of conduct dilemmas activity

Course summary .

The Discount

10% in case of Three P. (or more)