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Objectives

• By the end of this Course participants will be able to:
• Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
• Develop strategies so ensuring you and your organisation responds efficiently and effectively
• Understand the five deadly leadership behaviours and six winning strategies in a crisis
• Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
• Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

The Delegates

• Security & Fire Management
• Health, Safety and Environment personnel
• Emergency and Crisis Management Responders
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject .

Contents

• What should be in place before the Event?
• Understanding Crisis Management and how to manage a Crisis
• Consider the complete range of risks facing businesses in the 21st century
• Crisis Managers – Roles & Responsibilities – manage the issue before it becomes a Crisis
• Who else inside and outside the organisation should be involved?
• Five deadly Leadership behaviours & Six winning strategies
• Understanding ‘denial-curve’ and ‘group-think’ syndromes

• Pre-planning, who and what else should be Considered?
• Case Studies, why some companies fail and others survive?
• Who owns the mitigation process?
• Developing and Implementing Emergency Plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop
• Dealing with a Crisis – the ‘Communications’ Perspective
• Command and Control Issues. Operational, Tactical and Strategic
• On Scene Crisis Management, essential elements for success
• Reputation Management – Managing the Media.
• Organising a Press Conference & step by step guidance on how to conduct TV interviews
• BP Press Conferences – What went wrong?
• Exercise: Crisis Communications Strategy

• Incident Management & Aftermath
• Alerting and Warning. Case Studies. What can go right and what can go wrong
• Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
• Major Incident Simulation – Role Playing Workshop
• Potential Psychological & Welfare problems in Crisis Management
• How to improve staff morale and confidence in the process
• Questionnaire, are your batteries in good condition?
• Essential Post Incident Actions
• Exercises: a programme of learning and of validating plans and procedures;
• How to get advantageous results from an exercise
• Post Incident evaluations, de-briefing skills – managing the de-briefs – hot and cold
• Critique report writing, executive summaries and recommendations
• Closing the loop. Implementing the recommendations, continuing the process
• 3 disastrous Case Studies with the same cause, are we learning from others?

Course summary.

The Discount

Free Seats Are Offered