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Objectives

• Delegates will learn:
• How to create a high performance culture .
• The personal skills involved in performance improvement .
• The links between empowerment and productivity .
• The power of agreeing objectives – quantitative and qualitative .
• The skill of giving feedback in a positive and motivating way .
• How to coach for higher performance and appraise in a motivating way .
• How to manage development

The Delegates

• Those who are responsible for managing or supervising any type of person, group or team
• Those who want to learn the skills involved in improving productivity or improving behavior at work
• HR, ER and Personnel professionals who are responsible for the design and delivery of performance management programmes

Contents

• The Skills Needed
• Introductions
• Interpersonal skills
• Listening
• Questioning
• Motivating
• Giving feedback
• Coaching
• The role of the Manager/Supervisor/Team Leader
• Relationship between Style and Performance
• Interaction styles
• Theory X and Theory Y
• Building a relationship of mutual trust
• Empowerment
• Leadership styles
• Delegation
• Meetings
• Upwards Management
• Making it Happen for Real
• Performance Management and Performance Appraisal
• The four stages
• Agreeing Objectives
• Giving Feedback
• Coaching
• Appraising
• Evaluating
• Links to pay
• Personal Development
• Coaching and Counseling
• Induction – getting started right
• Making performance management a positive work task
• Paraphrasing
• Making Suggestions
• Giving Advice
• Demonstrating
• Instructing
• Counseling Style Inventory
• Providing Development
• Development Interventions
• The 70/20/10 rule
• Mentoring
• Personal Improvement Plans
• Preparing for promotion
• Management Succession
• Goals
• Course review, summary and feedback

Course summary .

The Discount

10% in case of Three P. (or more)